Refund policy

Refund and Return Policy for Digital Products

Our products are digital and are delivered electronically. Because digital content can be accessed immediately, purchases are generally non-refundable once the product has been delivered or downloaded.

7-Day Customer Protection

Within 7 days of purchase, please contact us at info@rinasale.com if you experience one of the following valid issues:

• Unresolved technical access problem: the product cannot be accessed or downloaded because of a technical issue on our side, and our support team has been unable to resolve it.
• Duplicate purchase: the same digital product was purchased more than once for the same customer.

We will first try to resolve access problems by providing a working download link or sending the purchased files directly by email. If the issue cannot be resolved, or if a duplicate purchase is confirmed, we may issue a refund to the original payment method.

Refund requests must include the order number, the email used at checkout and a description of the issue. We review requests within 5 business days. Approved refunds are processed through the original payment method; processing times may depend on the payment provider.

Requests based only on a change of mind, failure to review the product description, or failure to use the product are not eligible for a refund after successful delivery.

Technical Support

For download or access assistance, contact info@rinasale.com. We will make reasonable efforts to help you access the product and will respond as soon as possible.

This policy applies to purchases made through Rina Sale. Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law.